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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Norm Ng

February 18, 2024

1  out of  5 rating by Norm Ng
"The good. Amber Chow was very helpful when we enquired about our homeowner claim. The horrendously bad. When we moved forward to submit our claim, the claim representative deemed it was not covered. I immediately called Amber’s office to seek further details. Queenie advised it was ultimately up to the claim’s adjuster and she sent a message, I will get a call back. During our conversation I heard a loud sigh. Rather than remediate the issue, she was frustrated and confrontational. After the call I called the main state farm number. Ultimately we identified the claim was incorrectly submitted to the weather dept. The lack of effort and urgency to help identify the root cause of the issue by Amber’s staff wad clearly missing. Sending a message and waiting for a response is lazy. I still have not received a call back. Any call at this point is irrelevant as we have resolved the issue ourselves."
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Lucy Liu

December 11, 2023

5  out of  5 rating by Lucy Liu
"Definitely recommend for anyone looking for insurance. Great customer service and super helpful team!"
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Max Foong

December 10, 2023

5  out of  5 rating by Max Foong
"Very professional and very good on following things"
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November 30, 2023

5  out of  5 rating by 林嘉
"由于这是我在房子过户以后,第一次处理房子保险事情,所以我一头雾水的过去找了Karen. 她用她非常专业的知识跟逻辑,快速的帮我解决了我的疑问。我非常强烈推荐karen. 法拉盛已经找不到服务这么好跟这么专业的人了。如果满分10分,我要给karen15分 。"
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Mahadeo S.

October 27, 2023

5  out of  5 rating by Mahadeo S.
"The agents here are incredibly helpful. Shout out to Maggie Ku for being incredibly diligent, knowledgeable, and caring during every step of our application process. It was fast, easy, and simple!"
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Raymond Lee

October 24, 2023

5  out of  5 rating by Raymond Lee
"This office has excellent customer service! Especially for Maggie’s knowledgeable advise!"
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Yiming Jiang

October 3, 2023

5  out of  5 rating by Yiming Jiang
"Karen Yao has been extremely helpful and patient. The attention to detail has been phenomenal and stays on top of any changes. Also she is very responsive and is able to get back with speedy turnaround. Overall, very pleasant experience and great service."
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September 21, 2023

1  out of  5 rating by JP
"Since Vincent is gone, this office is going downhill as well. I’m definitely switching another auto insurance or another State Farm office. Can’t deal with the female agent Maggie or whatever her name is. Never try to help and answer questions."
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Brian Cicioni

September 11, 2023

5  out of  5 rating by Brian Cicioni
"Needed some documents in a hurry and Karen got them over to me right away. This office was also very helpful and patient when it came time to get condo insurance."
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Jonathan Gavrielov

August 15, 2023

1  out of  5 rating by Jonathan Gavrielov
"Horrible customer service would not recommend them for insurance , they do not assist at all when you need help with claims, etc ."
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Janet Ng

July 26, 2023

5  out of  5 rating by Janet Ng
"Karen is great and very helpful. She has a positive attitude and attention to detail and patiently answers your questions."
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xiaolei shi

April 28, 2023

5  out of  5 rating by xiaolei shi
"My entire insurance application process was smooth and efficient here. Vincent demonstrated his professionalism and patience to me. It was a very satisfying experience."
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Jing Li

April 5, 2023

5  out of  5 rating by Jing Li
"Vincent is wonderful. Offered me affordable policy and always very helpful when I needed help or questions answered"
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qihao lin

April 3, 2023

5  out of  5 rating by qihao lin
"Great service. Fast and reliable. Vincent is the guy to find when you need insurance."
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Li Jian

March 30, 2023

5  out of  5 rating by Li Jian
"This place is very nice, I got a good price for my car insurance and Vincent’s service was very good."
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kerry zhang

March 29, 2023

5  out of  5 rating by kerry zhang
"Outstanding customer service. Vincent was very friendly and professional. Saved a lot of money switching to State Farm."
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March 27, 2023

5  out of  5 rating by ALI KELER
"Excellent company,Thanks Mr.Vincent Lin."
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Zhao Zitong

March 18, 2023

5  out of  5 rating by Zhao Zitong
"Vincent Lin helped me getting a big saving on auto insurance. It was super quick and efficient. Highly recommended."
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Kevin Valencia

March 6, 2023

5  out of  5 rating by Kevin Valencia
"Vincent is a wonderful person, he is always kind and very helpful, I highly recommend getting insurance with them."
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Jonathan Bulos

March 3, 2023

5  out of  5 rating by Jonathan Bulos
"Have been a member with Amber for many years now in both renters and car insurance. I love the help they have provided and are always accommodating with my questions. I see myself being with Amber for many years to come!"
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Daniel Levy

February 23, 2023

5  out of  5 rating by Daniel Levy
"Vincent is very helpful and makes everything smooth!"
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Sheila Li

February 11, 2023

5  out of  5 rating by Sheila Li
"Maggie Ku helped me with my homeowner’s insurance. She was very detailed and helpful. She went above and beyond. I would highly recommend Maggie for anyone who wants the best experience at Amber Chow agency."
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Charlie Lin

February 5, 2023

5  out of  5 rating by Charlie Lin
"Vincent helped me getting a big saving on auto and home insurance combo through State Farm. He is knowledgeable and friendly. Would definitely recommend!"
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William Cuestas

February 1, 2023

5  out of  5 rating by William Cuestas
"thank you Vincent you always helping me with all my needs you and the staff are the best"
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Bena Huang

January 26, 2023

5  out of  5 rating by Bena Huang
"I was able to quickly set up my home insurance plan with Vincent, from Amber Chow Insurance Agency. He was very good at explaining the plan to me thoroughly, and the whole process took no longer than 15 minutes from start to finish. Highly recommend."